TELEPHONE OPERATOR’S CHECK LIST: BOMB THREAT (Cont.)

Action (Cont.)

Keep the caller talking for as long as possible.  In addition to the above questions, try to get answers to the following.

• The caller’s name, address, and phone number.
• Is this call legitimate or a hoax?
• Has the caller phoned before or will try again?
• reason for setting the bomb.

Listen carefully to the caller’s voice.  Try to determine the following:

• The age and sex of the caller.
• Is the caller under influence of alcohol or drugs?
• Does the caller have an accent?

Pay attention to the background noises of the call.  Check if you hear any of the following:

• music
• children
• people talking
• machine noises
• cars or trucks
• typing
• airplanes
• other (describe)